Resume
Work Experience
Apr 2021 – Sep 2021
Founder – Flavia
Hanoi, Vietnam
- Built a spice brand with strong early market penetration through optimized sourcing and sales strategies.
- Increased customer retention and sales by 20% through improved supply chain and engagement tactics.
- Raised $3,000 for COVID-19 relief, strengthening brand trust and community loyalty.
May-Aug 2024, Jun-Sep 2025
Quality Control Intern — Prosi Joint Stock Company
Vietnam’s largest cinnamon & star-anise exporter
- Improved product quality by 15% via rigorous inspections and export-standard compliance.
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Supported communication across suppliers and customers, contributing to repeat business.
- Gained deep expertise across cinnamon, star anise, pepper, and cashew export workflows.
May 2022 – Sep 2022
Milk Tea Staff — Ding Tea
Hanoi, Vietnam
- Improved customer satisfaction by streamlining service and communication during peak hours.
- Enhanced communication and problem-solving skills through frontline customer interaction, helping increase repeat visits and boosting operational efficiency.
Education
Graduation May 2026
Management & Business Major/ Economics Minor
Skidmore College – Saratoga Springs, NY
Dean’s List Honors
Spring 2025
Queen Mary University of London
London, UK
International business coursework focused on global trade, EU markets, and cross-cultural management
Skills & Expertise
Spice Industry Operations
Hands-on experience with pepper, cashew nuts, cassia, and star anise quality grades & export compliance.
Direct exposure to large-scale shipments, supplier relations & product readiness for global buyers.
Supply Chain & Quality Management
Improved product quality by 15% through inspection control and export-standard optimization
Efficient coordination between suppliers and logistics teams to reduce delays and maintain consistency
Sales Strategy & Customer Growth
Increased customer retention by 20% via sourcing, product alignment, and relationship-driven outreach
Skilled at identifying customer needs and converting engagement into repeat business
Technical Trading & Market Analysis
Elliott Wave, volatility cycles, and trend forecasting across crypto, gold, oil & equity markets
Achieved 3× return on a Vietnamese equity through disciplined chart-based strategy
Business & Data Tools
Advanced Microsoft Office: Excel, PowerPoint, Word
AI-assisted segmentation and sales optimization for stronger data-driven decisions
Multilingual & Cross-Cultural Communication
Fluent in English; intermediate level in Chinese
Strong cultural adaptability from professional experience across Vietnam, the U.S., and the U.K.
Brands I’ve Worked With
